Product returns
At Erotiq.Shop , your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you can return the items to us within 7 days from the date you received your order.
Return conditions
Returned items must be in their original condition, unused, unworn and in their original packaging with all tags intact.
Please note that some items may be excluded from our return policy for hygiene or other reasons.
Return costs are the responsibility of the customer, except in the event of an error on our part (incorrect or defective item).
Return procedure
- Contact Us: Please notify us of your intention to return one or more items within 7 days of receiving your order by contacting us via info@erotiq.shop . Please include your order number and the reason for your return.
- Return Instructions: Our team will provide you with detailed instructions on how to return the items to us.
- Shipping: Please package returned items carefully to avoid damage during shipping. We recommend using a trackable and insured shipping service, as we are not responsible for packages lost or damaged during return.
- Refund: Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed within 3 business days and credited to the original payment method. The original shipping charge is non-refundable unless it was an error on our part.
If you have any questions regarding our return policy, please do not hesitate to contact us.
